Privacy Policy

Last Updated: December 2025

1. Our Commitment to Your Privacy

The Cozy Journeys ("we," "us," or "our"), located at Level 12, 167 Castlereagh Street, SYDNEY NSW 2000, is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, and safeguard your personal information as a physical dining and recreation destination.

This information may include your name, email address, phone number, and preferences related to our offline entertainment services.

2. Information We Collect

We collect information necessary to provide a "comfy" and personalized guest experience. This includes:

• Contact Details: Name, email address, and phone number for event bookings and venue tours.
• Dining Preferences: Dietary requirements and allergies to facilitate safe food preparation by Chef Migo Razon and our culinary team.
• Event Logistics: Company name and professional details for corporate conferencing and gala coordination.
• Payment Information: Processed securely for deposit holdings and beverage packages.

3. How We Collect Data

Data collection occurs through our land-based operations and official digital channels:

• Online Booking Forms: For restaurant reservations, private suite hire, and "fun money" gaming packages
• On-Site Interactions: Information provided during your visit to our physical Sydney suites
• Technical Cookies: Standard web analytics to improve site performance and "Offline" verification for search engines

4. Purpose of Data Use

We use your information exclusively to facilitate physical hospitality services:

• To manage and confirm your on-premises event schedule
• To ensure Chef Migo Razon’s "Family Style" menu meets your group’s specific dietary needs
• To coordinate technical requirements for live music and entertainment bookings
• To comply with Responsible Service of Alcohol (RSA) and Responsible Gambling regulations regarding our "fun money" entertainment

5. Disclosure of Information

We do not sell your data. We only disclose information to:

• On-Site Staff: Relevant kitchen and event coordinators to execute your event
• Third-Party Tech Support: Secure booking platforms and AV technicians required for venue operations
• Legal Authorities: When required by Australian law or to enforce our venue safety policies

6. Data Security & Storage

Your data is stored securely using industry-standard encryption. As a land-based establishment, we also maintain physical security protocols to protect information held on-site at our Castlereagh Street location.

7. Gambling Responsibility & "Fun Money"

The Cozy Journeys provides non-wagering "fun money" entertainment. We do not collect data for the purpose of real-money online gambling. We support the "Gamble Responsibly" initiative and provide contact details for support services (1800 858 858) within our physical gaming suites.

8. Access and Correction

Under the Privacy Act, you have the right to access the personal information we hold about you. To request a copy or update your details, please contact our On-Site Event Manager at our physical address.

9. Contact Us

The Cozy Journeys Level 12, 167 Castlereagh Street SYDNEY NSW 2000
Phone: +61485906541
Email: privacy@billyelliotevents.com

10. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

• Email: privacy@thecozyjourneys.com
• Phone: +61 449470716
• Address: Chic Mandala Eventos
  Level 4, 180 Queen Street
  Melbourne VIC 3000
  Australia